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The terms and conditions below regulate your use of this Site. If you use this Site, you are agreeing to abide by all the terms. House of Tickets reserves the right to revise these terms at any time.
General Use Restrictions
All information, documents & product images provided on this Site, including trademarks, logos, graphics and images are provided to you by House of Tickets.
Links To Third Party Sites
This Site may provide links to other websites or resources over which House of Tickets does not have control. Such links do not constitute an endorsement by House of Tickets. You accept that House of Tickets is providing these links to you only as a convenience.
Indemnification
The terms and conditions below regulate your use of this Site. If you use this Site, you are agreeing to abide by all the terms. House of Tickets reserves the right to revise these terms at any time.
Our Customer Service is open Monday 8.30am – Friday 5.00pm (AEST).
Satisfaction
House of Tickets stands behind the quality of its products and services. If you are not satisfied with your purchase from us, contact Customer Service by phone at 02 4862 3733 within 30 days from the date you receive it (or the date it was scheduled to arrive).
House of Tickets is committed to customer satisfaction, and we do everything possible to ensure excellent quality. House of Tickets will run your order through our proofing process for errors. You will be responsible for fixing any errors discovered in the process, or you can authorise us to print as is; however, you are subject to the following exclusions listed below under File Submissions, and Shipping and Delivery.
Certain circumstances are beyond our control and are not covered by this guarantee. Please note that we cannot be responsible for:
File Submissions
• Spelling, punctuation, or grammatical errors made by you.
• Inferior quality or low-resolution of uploaded images.
• Design errors or colour selection errors introduced in the artwork file creation process submitted by you.
• Errors in user-selected options such product type, size, finishing options, or quantity.
• Incorrect dimensions, image orientation, or file submission in accordance with House of Tickets specifications.
• Colour match guarantee without a hardcopy proof approval.
• Delivery delays due to improperly prepared files.
• Duplicate orders by the customer.
• Incorrect file layout for folding, scoring, hole drilling, die cutting or other custom services.
Shipping and Delivery
• Incorrect shipping address, undeliverable packages/3rd delivery attempts, or other errors created by you.
• Damage to the products arising after delivery to you.
• Satisfaction guarantee does not apply to shipping claims. We will reprint orders damaged or lost by shipping carrier.
• We reserve the right to have you return the original order before reprinting or refunding your order.
• We are not responsible for any damages or claims incurred by you or your business caused by receiving printed materials which are defective or incomplete or which you receive later than the estimated delivery date.
Please address your return to:
House of Tickets
Unit 6, 13 Lyell Street
Mittagong NSW 2575
Australia
Customer Service
If you have any queries or issues with your order please email sales@houseoftickets.com.au
Our Customer Service Centre is open Monday 8.30am – Friday 5.00pm (AEST).
Supply
We reserve the right to refuse to supply any individual or company.
Company Information
The supplier of the goods featured is House of Tickets, Unit 6, 13 Lyell Street, Mittagong NSW 2575, Australia. ABN 88 617 380 104
