How long does it take?
We aim to proof same day or next day once we receive your order. You will be sent a PDF proof to check over and you will be required to email back changes or approval. If you are paying by EFT and need to pay before goods are dispatched, you will be sent an invoice at this time too. Once approved and paid for goods are printed and dispatched usually within 48 business hours.
We use Australia Post Express Post satchels or TNT for deliveries.
Delivery – Express Post
- We are out of the guaranteed overnight delivery area, although lots of satchels are delivered next day. Please allow 2 days to most areas or 3 for more regional and remote areas.
- Australia Post usually delivers between 8 AM and 5 PM (business days).
- PO Boxes for Express Post are preferred to a street address.
- Drivers may leave the parcel if no one is there, but only if they feel it is safe to do so. A card will be left to say they called and where the parcel is and how it can be collected usually at your local Post Office.
Delivery – TNT
- Satchels are sent as overnight freight and usually arrive the next day, although allow 2 days for regional or remote areas. Cartons will take 2 or more days depending on destination.
- TNT will deliver any time between 8 AM and 5 PM.
- TNT cannot deliver to a PO Box.
- Drivers may leave the parcel if no one is there, but only if they feel it is safe to do so. A card will be left to say they called and where the parcel is and how it can be collected usually at your local TNT Depot.
When you get to My Cart, you will have the option of choosing which delivery option you wish to use via a drop down list. The prices are based on the total weight of the products ordered and therefore what size satchel or box they will fit into. For TNT it also depends on where they are being shipped to, where as Express Post is a flat rate Australia wide. All delivery prices are quoted in Australian dollars and include GST.
If you wish to have your order broken up and shipped to different addresses, you will need to fill in a new online order form for each delivery or contact us on (02) 4862 3733 to discuss.
We DO ship outside Australia. New Zealand freight prices are included in the shipping options at checkout. If you are ordering from outside Australia or New Zealand please contact us using any of the methods on the contact us page. International orders are exempt from Australian GST. Please allow up to 10-14 days for shipping. All prices are quoted in Australian dollars. Any duties and taxes applicable will be payable by the receiver at time of delivery.
We will endeavour to meet our turn around times, however some delays could be experienced depending or order status and/or quantity. We will let you know if there is going to be a delay in shipping your order.